Return & Refund Policy

At saralisas.com, operated under the official brand name Saralisas, we are dedicated to providing superior quality Bracelets and maintaining clear return guidelines for all purchases. Please review our full return conditions and refund procedures prior to submitting a request.

Return Window

We offer a 28 days return window. You have exactly 28 days from the precise date of parcel delivery to submit an official return request by reaching out to our customer support team.

Return Eligibility Requirements

To qualify for an authorized return, your Bracelets item must fulfill every single condition specified below:

• The item must be unused, undamaged, and in its original pristine condition.
• The Bracelets product must retain all original tags, labels, and protective packaging fully attached.
• A valid proof of purchase or order confirmation number from saralisas.com must be provided.

Strict Exceptions and Non Returnable Items

In accordance with our merchant guidelines, the following item categories are strictly non returnable and non refundable under any condition:

• Change of Mind Returns: We do not accept returns for change of mind after your order has been dispatched or delivered.
• Sale and Promotional Items: All sale items, clearance products, and discounted purchases are final sale. We do not accept refunds on sale items.
• Custom Made Products: Custom made products, personalized engraved Bracelets, or custom orders cannot be returned or refunded. We do not accept returns on custom made products.

No Exchanges Policy

We do not accept exchanges under any circumstances. If you require a different model, color, or design for your Bracelets, you must return the eligible original item for a refund and place a separate new order on saralisas.com.

Return Shipping Costs and Restocking Fees

Customers assume full financial responsibility for obtaining and paying for all return shipping services. saralisas.com does not supply prepaid return labels.

• Return Label Requirement: You must purchase your own return shipping label with tracking capabilities through a recognized carrier service.
• Restocking Fee: A mandatory restocking fee of $5.00 USD applies to all approved returns and will be deducted directly from your final refund amount.

Step by Step Return Process

To initiate a return, please follow these explicit steps:

1. Contact our support team via email at info@saralisas.com within 28 days of delivery with your order number and clear photos of the item.
2. Upon review and approval, our support team will supply designated return shipment instructions.
3. Pack the Bracelets securely inside its original packaging and dispatch it via tracked shipping to our verified business address.
4. Email your valid return tracking number to info@saralisas.com to confirm package movement.

Refund Processing Time and Delayed Refunds

Once your returned package reaches our facility, our inspection team will review the Bracelets within 2 business days. Upon approval, your purchase amount minus the $5.00 USD restocking fee will be credited back to your original payment account.

• Processing Time: Approved refunds are processed within 7 business days following inspection.
• Late or Delayed Refunds: If you have not received your refund after 7 business days of approval notification, please review your PayPal account balance or contact PayPal support directly. If issues remain unresolved, reach out to us at info@saralisas.com for immediate tracking support.

Contact Information

For return inquiries, policy clarifications, or customer assistance, please reach out through our official business channels below:

• Store Name: Saralisas
• Customer Support Email: info@saralisas.com
• Business Phone Number: +13102124737
• Physical Business Address: 21722 S Figueroa St, Carson, CA 90745, USA
• Google Maps Location: View Business Location on Google Maps
• Operating Business Hours: Monday through Friday, 9:00 AM to 5:00 PM PST (Pacific Standard Time)