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Return & Refund Policy
Return & Refund Policy
At Sara Lisa’s Accessories, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we make returns simple, transparent, and completely free.
30-Day Return Window
You may request a return within 30 days from the date your order is delivered.
Free Returns
We proudly offer 100% Free Returns.
When your return request is approved, we will email you a prepaid return shipping label, meaning:
- No return postage costs
- No hidden return fees
- No out-of-pocket shipping expenses
This policy applies to:
- Customer remorse returns
- Incorrect items
- Damaged products
- Defective merchandise
Return Conditions
Returned items must be:
- Unused
- In brand-new condition
- Returned in their original packaging
- Complete with all included accessories and documentation
Items that show signs of use or damage caused after delivery may not qualify for a full refund.
No Restocking Fees
We believe in transparent pricing.
Restocking Fee: $0.00
We never charge restocking fees for eligible returns.
How to Return an Item
Step 1
Email us at:
Include:
- Your order number
- Reason for return
- Photos if the item is damaged or incorrect
Step 2
Our customer support team will review your request and email you a prepaid return shipping label.
Step 3
Print the label, securely package the item in its original packaging, and drop it off with the designated shipping carrier.
Step 4
Once we receive and inspect your returned item, your refund will be processed.
Refunds are issued to your original payment method within 5–7 business days after inspection.
Your financial institution may require additional processing time before the funds appear in your account.
Exchanges
If you received a damaged, defective, or incorrect item, please contact us immediately. We will arrange a replacement or an appropriate resolution at no additional cost.
Need Assistance?
Email:
support@saralisas.com
Phone:
+33 6 50 52 50 68