Effective Date: July 1, 2026

At Sara Lisa Accessories (saralisas.com), we stand behind the quality of our multi-niche product catalog. We want you to be completely satisfied with your purchase. To ensure a stress-free experience, we offer a straightforward, customer-friendly return and refund process.

1. The 30-Day Satisfaction Guarantee

We offer a 30-day return window for all purchases. You have 30 calendar days from the date your order is delivered to your doorstep to initiate a return request. If 30 days have passed since your delivery, we unfortunately cannot offer a full refund or exchange.

2. Hassle-Free Returns

We believe that returning an item should be as easy as buying one.

• Free Returns: All returns are completely free of charge for our customers.
• No Restocking Fees: We do not charge any restocking fees. You will receive a full refund of your purchase price.

3. How to Initiate a Return

To begin your return, please follow these simple steps:

1. Contact Us: Reach out to our customer support team to receive your return authorization and prepaid shipping label.
   • Primary Support Email (Preferred): support@saralisas.com
   • Toll-Free Phone: +1 (866) 448-5031
   • Contact Page: saralisas.com/contact-us
   • Live Web Chat: Available 24/7 on saralisas.com
2. Package the Item: Please ensure the product is in its original packaging (whenever possible) to prevent damage during return transit.
3. Ship It Back: Use the prepaid shipping label we provide to drop the package off at the designated carrier location.

4. Refund Process

Once our fulfillment team receives your returned item at our facilities in Garland, TX or Ontario, CA, we will inspect the package to confirm it has been received.

• Processing Time: After verification, we will immediately initiate your refund.
• Method of Refund: The refund will be automatically applied to your original method of payment (e.g., credit card, PayPal, or other gateway).
• Timeline: Depending on your financial institution’s processing times, the credit typically appears in your account within a few business days.

5. Items Damaged in Transit

If your order arrives damaged, we want to fix it immediately.

• Please take clear photographs of the damage upon arrival.
• Contact us at support@saralisas.com within 48 hours of delivery.
• We will arrange a free replacement or provide a full refund, depending on your preference.

6. Questions?

If you have any questions regarding our return policy, the status of a pending refund, or need help with a specific order, our support team is available 24/7.

• Preferred Contact: Email us at support@saralisas.com for the fastest resolution.
• Support Phone: +1 (866) 448-5031.

For further information on how we manage your shipping data during the return process, please review our Privacy Policy.