Effective Date: July 1, 2026

Thank you for shopping at Sara Lisa Accessories (operated via saralisas.com). We specialize in a wide range of multi-niche products, from home and garden essentials to outdoor equipment, major appliances, and vehicle replacement components. We are dedicated to providing a clear, fast, and highly reliable delivery network across the entire country.

To ensure absolute transparency and maintain complete compliance with Google Merchant Center requirements, Google Ads policies, and US ecommerce standards, this Shipping Policy outlines exactly how your orders are managed, processed, tracked, and safely delivered.

1. Shipping Coverage & Destinations

We focus entirely on serving residential and commercial customers within the United States.

• Domestic Delivery Only: We ship to all valid physical addresses within the continental United States.
• PO Boxes & APO/FPO Addresses: Due to the physical size and weight restrictions of many of our premium catalog items (such as Swing Sets, Pergolas, Patio Furniture, Kayaks, and Lawn Mowers), we cannot ship to PO Boxes, APO/FPO addresses, or international locations. A valid street address is required at checkout.

2. Order Processing, Handling, and Transit Times

We value your time and run our logistics network on a strict, predictable schedule to eliminate shipping delays.

• Order Cutoff Time: 2:00 PM PST (Pacific Standard Time), Monday through Saturday. Orders placed after this time will begin processing the following business day.
• Handling Time (Processing): 1 Business Day. This includes payment verification, inventory allocation at our domestic fulfillment centers, security checks, quality assurance, and packaging.
• Transit Time (In-Transit): 4–7 Business Days. This is the actual time your package spends moving through our carrier networks from our logistics centers to your delivery doorstep.
• Total Estimated Delivery Time: 5–8 Business Days from the moment your order is authorized on our site.
• Shipping Days: We ship orders out Monday through Saturday. Please note that our third-party logistics networks and freight lines do not routinely process or move freight on major US federal holidays.

3. Domestic Supply Chain & US Fulfillment Centers

To maintain our fast transit metrics nationwide, your orders are automatically routed to, packed at, and dispatched from our strategic domestic fulfillment hubs located across the country:

• Texas Logistics Hub:10300 Sanden Dr Ste 100, Garland, TX 75041
• California Logistics Hub:1135 Auto Center Dr, Ontario, CA 91761

4. Shipping Carriers & Logistics Methods

Depending on the size, weight, and fragility of the items purchased, we use different shipping methods to ensure your products arrive in perfect condition:

• Standard Parcel Shipping: Small to medium items (such as Automotive Accessories, Replacement Parts, Coffee Machines, and select Home & Garden items) are shipped via FedEx, UPS, DHL, or USPS.
• Less-Than-Truckload (LTL) Freight: Large, heavy, or oversized structural equipment (such as Swing Sets, Pergolas, Patio Furniture, Kayaks, Cooking Ranges, and BBQ Grills) is handled by specialized LTL freight carriers.
  • Important Note for Freight Deliveries: Oversized freight shipments require a scheduled delivery window. The carrier will call you directly using the phone number provided at checkout to arrange a drop-off time. Curbside delivery with liftgate service is standard for these orders.

5. Shipping Costs & Charges

To keep your shopping experience simple and straightforward, we offer transparent shipping rates with no hidden fees at checkout:

• Standard Continental US Shipping: We clearly display any calculated shipping costs directly on the product pages and dynamically within your shopping cart before you reach the final checkout screen.
• No Hidden Fees: The price you see at checkout is final. There are no additional terminal handling fees or unexpected delivery adjustments.

6. Real-Time Order Tracking & Visibility

We ensure you have full visibility into your order’s journey from our warehouse to your door:

• Tracking Notifications: Within 24 hours of your package leaving our Garland, TX or Ontario, CA fulfillment hubs, we will send an automated shipping confirmation email to your primary email address.
• Tracking Content: This email contains your dedicated carrier tracking link, assigned tracking number, and a copy of your delivery receipt.
• Status Updates: You can monitor your package’s movement in real-time by clicking the provided link or visiting our site.

7. Managing Missing, Damaged, or Delayed Packages

While we work with top-tier carriers, shipping issues can occasionally happen. Here is how we handle them to protect your purchase:

• Delayed Shipments: If your package does not arrive within our promised 5–8 business day window due to carrier delays or severe weather, please contact our support team. We will immediately open an inquiry with the carrier to resolve the issue.
• Damaged in Transit: Please inspect your packages carefully upon arrival. If an item arrives damaged (especially large freight items like cooking ranges or pergolas):
  1. Note the visible damage clearly on the carrier’s delivery receipt before signing (if applicable).
  2. Take clear photographs of the damaged packaging and the product inside.
  3. Contact us at support@saralisas.com within 48 hours. We will arrange a free replacement or process a full refund right away.
• Lost or Stolen Packages: If your tracking number shows “delivered” but you cannot locate your package, please check with neighbors or your building’s front desk first. If it is still missing, email our support team within 3 business days, and we will initiate a carrier trace.

8. Modifying or Canceling an Order

Because our automated systems route your order to our Garland, TX or Ontario, CA fulfillment lines immediately after checkout, our window for changes is very short:

• Cancellation Windows: If you need to change your shipping address or cancel an order, please contact our 24/7 Live Chat or call us immediately at +1 (866) 448-5031.
• In-Process Shipments: Once an order has been picked, packed, or loaded onto a carrier truck (usually within a few hours of the 2:00 PM PST cutoff), we cannot cancel or modify it. If your order has already shipped, you can return it for free under our 30-Day Return & Refund Policy once it arrives.

9. Customer Support and Shipping Inquiries

If you have any questions about handling times, freight delivery requirements, or tracing a current package, our dedicated customer service team is here to help:

• Primary Support Email (Preferred): support@saralisas.com
• Toll-Free Phone Support: +1 (866) 448-5031
• Digital Contact Page: saralisas.com/contact-us
• Live Web Chat: Available 24/7 directly on saralisas.com

Need to return an item?

We make returns simple and risk-free. Learn more by visiting our comprehensive Return & Refund Policy, which features a 30-day window, free return shipping, and no restocking fees.