Privacy Policy – saralisas.com

Effective Date: July 1, 2026

Sara Lisa Accessories (“we,” “our,” “us”) operates the website saralisas.com (the “Site”). We are fully committed to protecting your privacy and securing your personal information. This Privacy Policy outlines how we collect, use, disclose, protect, and process your data when you visit our website, make a purchase, interact with our customer support teams, or use our specialized ecommerce services within the United States.

We built this policy to comply with strict regulatory guidelines, including the California Consumer Privacy Act (CCPA) as amended, individual state privacy regulations across the United States, the General Data Protection Regulation (GDPR) rules applicable to international data governance, Google Merchant Center requirements, and Google Ads policy structures. This policy is written transparently to foster trust and ensure an unambiguous understanding of your rights.

Our Absolute Commitment: Sara Lisa Accessories does NOT sell, rent, lease, or trade your personal information to third parties. Your trust is our most valuable asset.

1. Information We Collect

To provide you with high-quality retail fulfillment, professional customer support, and seamless technical experiences across our multi-niche product collections (such as Swing Sets, Pergolas, Patio Furniture, Kayaks, Lawn Mowers, Coffee Machines, Cooking Ranges, BBQ Grills, Automotive Accessories, Replacement Parts, and general Home & Garden Equipment), we collect several categories of personal data.

Information Provided Directly by You:

Identity and Contact Information: Your legal first name, last name, primary billing address, physical shipping address, email address, telephone numbers, and account login details (usernames and encrypted passwords).
Transactional Information: Specific details related to products you inspect, add to your cart, purchase, or return, along with corresponding pricing, purchase history, order dates, customization options, and support case details.
Customer Support Inquiries: Transcripts of live chats (available 24/7), documentation submitted through our contact page (saralisas.com/contact-us), email conversations sent to support@saralisas.com, call log data from voice communications to +1 (866) 448-5031, or product reviews and feedback forms.

2. Information Collected Automatically

Whenever you access or interact with saralisas.com, certain technical and operational parameters are captured automatically via hardware-level, browser-level, and software-level logs. This structural metadata includes:

Device and Connection Metrics: IP addresses, browser variants, operating systems, screen dimensions, localized time-zone configurations, language settings, and active Internet Service Providers (ISPs).
Behavioral Telemetry: Referral channels (how you navigated to our site), precise chronological tracking of pages visited, specific search terms entered, navigation sequences, click maps, duration of visits to specific categories, cart updates, and exact exit pages.

3. Cookies and Tracking Technologies

We deploy standard HTTP cookies, pixel tags, web beacons, and embedded scripts to optimize our operational speeds, remember your preferences (like cart items), and secure data forms.

You can manage cookie settings directly inside your web browser. However, disabling all structural cookies may restrict your access to core checkout mechanics or personalized performance features on saralisas.com.

4. Google Analytics

We use Google Analytics to aggregate anonymized consumer trends and behavioral data. This data assists us in evaluating store traffic, refining catalog accessibility, and uncovering localized consumer patterns. Google Analytics collects data using cookies and unique device identifiers linked to your Google accounts. You can actively opt out of Google Analytics tracking across the web by utilizing the Google Analytics Opt-out Browser Add-on provided directly by Google.

5. Google Ads and Remarketing

Sara Lisa Accessories leverages Google Ads platforms, including Search, Shopping, and Display tracking. These systems use tracking identifiers to serve contextually relevant advertisements and product offers to you based on your past visits to saralisas.com. This tracking remains subject to Google’s internal privacy frameworks. You can adjust your personalized advertisement profiles, control tracking parameters, or opt out completely via Google’s My Ad Center.

6. Payment Processing and Transaction Security

Financial transactions completed on saralisas.com are executed through tier-1, PCI-DSS Level 1 certified payment gateways (such as Stripe, PayPal, Shopify Payments, or WooCommerce-compliant merchant settlement layers). Sara Lisa Accessories does not store, process, or view full credit card numbers, CVVs, or unencrypted bank routing paths on our internal web infrastructure.

Your payment data is securely tokenized and transmitted via End-to-End Encryption (E2EE) using Secure Sockets Layer (SSL) or Transport Layer Security (TLS) cryptographic protocols directly to the gateway providers. These companies check for payment fraud, clear matching financial logs, and process payment confirmations back to us.

7. Order Fulfillment and Shipping Architecture

To successfully deliver major physical items (from heavy outdoor swing sets to precise replacement parts) to locations within the United States, we share your delivery data (name, physical address, and phone number) with a trusted, secure domestic supply chain infrastructure. This includes:

US Fulfillment Centers:
10300 Sanden Dr Ste 100, Garland, TX 75041
1135 Auto Center Dr, Ontario, CA 91761
Shipping Carriers: Trusted logistics agencies, including FedEx, UPS, DHL, USPS, and licensed Less-Than-Truckload (LTL) freight companies for oversized items (e.g., Pergolas, Patio Furniture).

Our system processes orders under strict structural constraints to ensure your domestic order visibility:

Order Cutoff Time: 2:00 PM PST
Handling Time: 1 Business Day
Transit Time: 4–7 Business Days
Total Delivery Time: 5–8 Business Days
Shipping Frequency: Orders ship Monday through Saturday.

8. Customer Service Communications

We employ structured cloud communication systems to ensure multi-channel availability. When you reach out via our 24/7 Live Chat, email support@saralisas.com, call +1 (866) 448-5031, or submit details at saralisas.com/contact-us, data is handled strictly to resolve your query. Email is our preferred and primary communication channel for order confirmations, shipping updates, handling-time alterations, tracking links, and official transaction receipts.

9. Sharing Information with Service Providers

While we never sell your details, we do partner with specialized third-party service providers to handle daily operational needs. Every partner is bound by strict contracts to use your data only for the tasks we assign them. These partners include:

Provider Category	Operational Purpose and Scope of Shared Data
Payment Gateways	Tokens and securely transmits financial data to clear card charges and handle automatic refunds.

|
| Fulfillment Partners | Processes labels and organizes inventory at our Garland, TX and Ontario, CA hubs.

|
| Logistics & Carriers | Manages delivery routes for residential, commercial, or freight shipping.

|
| Fraud Prevention Services | Reviews telemetry data at checkout to block chargebacks and malicious bots.

|
| Analytics & Tracking | Evaluates user patterns to optimize layout speeds and catalog navigation.

|
| Support Tool Providers | Powers our 24/7 Live Chat and organizes support email records.

10. Data Retention Frameworks

We retain your personal information only as long as necessary to fulfill your orders, provide reliable customer support, settle warranty periods, or satisfy legal, tax, accounting, and anti-fraud reporting mandates. Once these operational and legal periods end, your data is securely deleted or anonymized.

11. Data Security and Technical Guardrails

We protect our system architecture using firewalls, multi-factor authentication (MFA) for administrative staff, automated security scans, and strong access controls. While we use advanced safeguards to secure your personal data, no internet transmission or electronic storage method can guarantee absolute security.

12. Children’s Privacy

Our website, saralisas.com, is designed and built exclusively for adult commercial buyers. We do not knowingly collect or maintain data from individuals under the age of 16. If we discover that a minor has submitted personal information to our platform, we will purge those records immediately.

13. Consumer Rights and Choices

We respect your rights regarding how your information is handled. No matter which US state you live in, you can manage your data choices through these options:

Email Marketing Preferences: You can opt out of marketing emails at any time by clicking the “Unsubscribe” link at the bottom of our emails. We will still send essential transaction emails (like order updates and receipts).
SMS Communications: If you sign up for automated order tracking texts, you can opt out at any time by replying “STOP”.

14. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, the CCPA grants you specific privacy protections regarding your personal information:

Right to Know: You can request a clear list of the specific personal data we have collected about you over the past 12 months.
Right to Delete: You can request that we delete any personal information we have collected from you, subject to certain exceptions (like active orders or legal obligations).
Right to Correct: You can request that we update or correct inaccurate personal details stored in our active files.
Right to Non-Discrimination: We will never deny services, adjust prices, or provide a different level of quality if you choose to exercise your privacy rights.

15. General Data Protection Regulation (GDPR) Rights

Our European operational headquarters is located at 52 chemin des caucours, cagnes sur mer 06800, France. If you interact with our platform from the European Union, European Economic Area, or UK, you hold specific data rights under the GDPR. These include the Right to Access, Right to Rectification, Right to Erasure (“Right to be Forgotten”), Right to Restrict Processing, Right to Data Portability, and the Right to Object to automated profiling. Our legal basis for processing your data is the performance of your purchase contract and our legitimate commercial interests.

16. International Data Transfers

When you place an order on saralisas.com, your personal data is transferred to, stored, and processed in the United States, where our primary store database, web hosts, and shipping systems operate. By using our site, you acknowledge and agree to these data transfers.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational setups, security protocols, or state and federal laws. When updates are published, we will update the “Effective Date” at the top of this policy page. We encourage you to review this page periodically to stay informed.

18. Contact Information and Regulatory Support

To exercise your CCPA or GDPR rights, submit access requests, correct records, or ask questions about our privacy safety features, please contact us through our preferred channels:

Corporate Head Office (France):

Sara Lisa Accessories
52 chemin des caucours
cagnes sur mer 06800
France

US Operations Contact Methods:

Primary Support Email (Preferred): support@saralisas.com
Toll-Free Phone: +1 (866) 448-5031
Digital Contact Page: saralisas.com/contact-us
Live Web Chat: Accessible 24/7 on saralisas.com