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FAQs
Got questions about our luxury jewelry? Explore our help center for transparent answers regarding secure checkouts, fast shipping from our US hubs, and our free return process. We are completely dedicated to making your shopping flawless.
We offer a customer-friendly 30-day satisfaction guarantee window for all purchases on our site. You have exactly thirty calendar days from the delivery date to easily initiate a full free return or an exchange.
Yes, all returns are completely free of charge for our buyers. We do not charge restocking fees, and we provide a prepaid shipping label so you can securely return your luxury jewelry piece without extra costs.
Our transit time across the continental United States is 4 to 7 business days. Combined with our 1-day handling, your final order will be safely delivered right to your doorstep within 5 to 8 business days total.
To guarantee reliable delivery speeds, your order is automatically processed and shipped from our strategic domestic fulfillment hubs located in either Garland, Texas or Ontario, California logistics centers.
Within 24 hours of dispatch from our hubs, we send an automated shipping confirmation email. This message contains your dedicated carrier link and active tracking number to monitor your package journey live.
We accept major credit and debit cards including Visa, Mastercard, American Express, and Discover. You can also utilize flexible digital wallet checkouts like Apple Pay, Google Pay, Shop Pay, or standard PayPal.
Sara Lisa Accessories does not store or view any full card details. We use strict Tier-1 PCI-DSS Level 1 certified gateways and End-to-End Encryption to fully protect your sensitive financial logs securely.
You can cancel your order if you contact our support team before our daily 2:00 PM PST cutoff time. Once an item enters our fulfillment line and loads onto carrier trucks, we cannot process direct adjustments.
Please take clear photographs of the package damage and email us at support@saralisas.com within 48 hours of delivery. Our support team will immediately arrange a free brand new replacement or a full refund.
You can email support@saralisas.com, call our toll-free phone number at
+33650525068, or open our live web chat. Our dedicated US customer operations chat team is accessible online twenty-four hours a day.